Norfolk Public Library Institutes New Policies and Procedures to Ensure Patron Safety

NORFOLK — Library Director Sarah Ward reports that the Norfolk Public Library has updated policies and procedures related to public computer usage and electronic services as part of its continued commitment to fostering a safe, welcoming, and respectful environment for all community members.

The changes were made to enhance patron safety — especially among children and teens — while maintaining the Library’s dedication to intellectual freedom and access to information.

Key changes include:

• Centralization of Computers: All public access computers have been relocated from the juvenile and young adult areas to a more visible, communal space next to the Reference Desk. This will make computers more visible, and make it easier for staff to supervise use.
• Guest Pass Restrictions for Minors: Children ages 9-15 will not be issued guest passes. Children in this age group can continue to access the internet using their library cards.
• Updated Language on Obscene and Offensive Materials: The policy emphasizes the Library’s obligation to balance patrons’ rights to access information with the community’s right to a public space free from disruptive or inappropriate content.

Computer workstations are located in public areas that are shared with Library patrons and staff. Individuals are expected to respect the rights of others when accessing content. The deliberate access of obscene materials may constitute a violation of one or more provisions of Massachusetts General Laws.

The library is operating under new protocols when a patron is observed accessing obscene materials. Staff may:

• Order the patron to terminate their session
• Bar them from the Library for the remainder of the day
• Issue a formal written warning from the Library Director
• Enact progressive discipline for future violations

As part of the updated procedures, all users must now agree to a condensed version of the Electronic Services Policy each time they log on to a Library computer. 

The full policy can be viewed on the Library’s website: https://norfolkpl.org/about/policies.

“These updates reflect our responsibility to provide a safe environment for all patrons while preserving the values of public access and free expression,” said Library Director Ward. “We are committed to ensuring our policies evolve in a way that supports the needs of our community.”

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