Norfolk Public Library Foregoes Most Library Fees to Ensure Equitable Access to Resources for All

NORFOLK —  Norfolk Public Library Director Sarah Ward is pleased to share that the Norfolk Public Library will forego most library fees to ensure that all community members have equitable access to library resources regardless of any financial barriers that may exist.

Recently, the Norfolk Public Library has removed several previously-existing fees from patrons’ accounts. Fees that have been removed from patrons’ accounts include charges related to overdue items, lost card charges or items that went into collections.

The Norfolk Public Library began slowly adopting a fine-free model over the last several years in an effort to make patrons more comfortable using the library and subsequently returning overdue materials without the fear of having to pay a potential fee.

“Libraries are supposed to be a free resource for the community and fines can be a financial barrier to those that need the library the most,” said Norfolk Public Library Director Ward. “We are looking forward to welcoming community members back to the library with a clean slate, no questions asked.” 

Patrons should note that there will still be fees associated with damaged items, lost items and any processing fees.

In accordance with the Southeastern Automated Integrated Library Services (SAILS) network, patrons have their items automatically renewed once. If the item is still not returned after 30 days, it is assumed lost and the patron is charged.

Patrons get automatic email reminders of due dates and renewals, as well as a letter mailed to their address once an item is billed to their account. Once the item is returned, the bill is cleared. 

For more information about the Norfolk Public Library, click here.

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