Gloucester City Clerk’s Office Announce Limited Hours for Walk-In Services

Residents Encouraged to Conduct Business Online, Schedule Appointment in Advance 

GLOUCESTER — Mayor Sefatia Romeo Theken and City Clerk Joanne M. Senos announce that the City Clerk’s Office will have limited hours for walk-in services starting next week.

Starting Monday, Nov. 30, the City Clerk’s Office, one of the busiest service departments, will have limited walk-in hours and will be conducting the majority of services by appointment only in order to limit those coming in and out of the office, and to reduce wait times and prevent the spread of COVID-19.

This temporary change will be in effect until further notice and walk-in hours will only be available on Thursdays from 2-6 p.m. For a full list of services and options available, please click here or contact the office at 978-281-9720 during normal business hours.

Residents are asked to plan accordingly, and may still experience significant wait times. Depending on the number of residents looking to use City Clerk services, socially distanced queuing may be required outside of City Hall.

“During the election season, the office transitioned to appointment-only and it worked out well in allowing us to get requests and process them ahead of time, reducing the length of time someone is waiting in the office,” City Clerk Senos said.

Additionally, residents are strongly encouraged to conduct all city business online when possible or to call ahead for an appointment. 

All City Hall visitors will need to check in upon arrival and provide their name, phone number and the department they are visiting. If necessary, this information will be used for contact tracing efforts. Visitors must wear a mask or face covering both inside and outside of City Hall, and will also be asked to use hand sanitizer before proceeding to their designated department office.

“We are open and committed to providing the essential services that the residents of Gloucester expect and deserve while also conducting business in a way that protects the health and safety of our entire community,” said Mayor Romeo Theken. “Thank you to all for your cooperation and understanding.”

Those with additional, general questions may contact the City Clerk’s Office at 978-281-9720 during normal business hours or through the City’s online contact form.

###